A digital maturity model for telecommunications service providers

Industries  across  the  spectrum  are  being  faced  with  a  fundamental  change:  digital  transformation.  The  telecommunications  industry  is  no  exception.  For  communications  service providers, this transformation started some time ago with the emergence of so-called over-the-top (OTT) services such as WhatsApp and Skype.

However, in spite of such transformation  being  underway,  there  is  a  lack  of  frameworks  and  tools  to  help  communications  service  providers  navigate  such  radical  change.  This  article published in the Technology Innovation Management Review,  presents  the  findings  of a  research  project  to  develop  such  a  framework:  the  digital  maturity  model  for  telecommunications service providers.

The model aims to offer a structured view of digital transformation that  can  be  used  as  a  standard  to  help  communications  service  providers benchmark themselves against peers or themselves as they advance their transformation. This article describes the need for the model and the methodology used to develop it, and it offers recommendations on how to use the model.

To read the full article, go to TIMReview